Personal Concierge offers shipment protection insurance against any damage or loss of the product in-transit i.e. from our hub to delivery destination.
In transit Insurance does not include: Loss or damage from the seller's side.
The description of goods in the shipment will be correctly and accurately declared by law to the importing country's custom office failing to which there can be penalties or other punishments. We complete the customs forms with the appropriate product classification and value - based on the information you provide.
The custom clearance will start once you have made the entire payment and you have to pay half amount online and the remaining half on delivery.
Most times the merchant gives enough information along with the package on invoice or slip, if there is not then Personal Concierge will provide with it.